TecroPro custom project
Reference:
This product corresponds to the project you have previously configured with TecroPro Custom Project.
The advantage of this custom-designed mezzanine is that it is configured by combining TecroStar products. By taking advantage of the parts in stock we can guarantee the best price and delivery in record time.
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Only when total amount exceeds 1000€ (TAX excl.).
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Our technical department will resolve your doubts from Monday to Friday from 7:00 to 15:00h.
Dispatched in 5 days. Check our delivery times in real time here.
Learn all the benefits of this water-resistant treatment.
Purchasing a TecroPro Custom configuration is a simple process. A team of technical advisors will guide you through the purchase process in just a few steps.
- Finalise your order / Deposit
Once you have added your custom configuration to the shopping cart, you must finalise the order. Don't worry about the final amount. In this step you simply need to transfer €250 as a deposit. This advance payment allows us to start designing and reviewing your custom configuration.
- Review and 3D Design
Our technical team will receive the custom configuration you have ordered and get to work. They will review all the technical aspects and make the calculations and a 3D design. This will provide you with a detailed representation of the project, which will help you visualise what the final structure will look like.
- Validation and Final Payment
We will send you all the documents (including plans and 3D views) for you to review in detail and if you wish, you can make any necessary modifications. Once you are satisfied with the design and all the details, it is time to pay for the order. Check the payment terms for companies.
- Dispatch of the Material
After receiving validation and final payment, we will proceed to prepare and pack your order. Our aim is to minimise the delivery time. The delivery time is approximately 15 working days.
- Order delivery
The delivery location must be accessible to a lorry (maximum mass permitted up to 36t). If there are access restrictions for this type of lorry, additional costs may apply due to the need to transfer the goods to a smaller lorry. If you think there are any kinds of restrictions, please contact us.
The customer is responsible for unloading the product. The material must be unloaded from the side of the lorry (this type of lorry does not have a tail lift).
The product is delivered packed on pallets, so it should preferably be unloaded with a forklift. For more information, go to https://www.tecrostar.com/content/configurator.
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The products can be located indoors and outdoors taking into account some recommendations.
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The material will be delivered at street level (curbside delivery) by an external transport company.
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Tecro Space S.L. is not responsible of the use or inadequate installation of the product.
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There is a slight difference with the rest of the ranges. In order to deliver mezzanines XL, the delivery location should be accessible to a truck/long trailer (maximum mass admitted up to 36t). If there are access restrictions for this kind of truck, there could be additional costs due to the necessity of transferring the merchandise to a smaller vehicle. Should you think there is any kind of restriction, please contact us.
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The customer should take care of the merchandise unloading process. That unloading should be made from the lateral sides of the truck (this kind of truck does not have a back liftgate).
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We deliver the product packed with pallets at the bottom, so its unloading should be made preferably with a forklift.
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general
Our technical team can facilitate you the task. Send us a sketch with your idea and we will develop 2d or 3d plans in order to see how it will be. Click here to contact us.
You can make aesthetic modifications, but any structural modification non approved by Tecrostar will be under customer’s responsibility.
installation
You can find an fitter near you on misterassembler.com. This website puts fitters and customers in contact, so the price and the responsibility of the installation is the fitter's. This website is not associated with Tecrostar.
Tecrostar can provide you with an estimate of the cost of assembly that depends largely on the distance between the assembly team and the installation site and the type of service hired (prior visit and measuring, delivery service and transport of goods to the site).
In any case, this estimate must be agreed between the client and the fitter.
shipping
The mezzanine floors are packed and shipped by an external agency in a lorry provided with a lifting platform, so that the boxes can be unloaded on the ground. The order will be delivered at street level to the address specified by the customer.
If there are access restrictions, there could be additional costs due to the necessity of transferring the merchandise to a smaller vehicle.
In order to deliver mezzanines XL, the delivery location should be accessible to a truck/long trailer (maximum mass admitted up to 36t). Should you think there is any kind of restriction, please contact us. The customer should take care of the merchandise unloading process. That unloading should be made from the lateral sides of the truck (this kind of truck does not have a back liftgate). We deliver the product packed with pallets at the bottom, so its unloading should be made preferably with a forklift.
At Tecrostar, we offer four types of boxes that are carefully designed to adapt to and protect the products. Depending on the products in your order, you will receive one or the other.
Mezzanine floors in the S, M and L range are shipped in the same type of box. The S and M mezzanines require one crate for each shipment. The L range, however, normally requires two crates.
The XL mezzanines are shipped in two boxes; one for the wooden elements and one for the steel elements.
The rest of the products (stairs, handrails and other items) are shipped in smaller boxes.
Tipo de caja
Length (mm)
Width (mm)
Height (mm)
Box for S, M and L
2390
1125
550
Wooden XL Box
3050
1205
710
Iron XL Box
2450
990
735
Small items Box
2350
320
230
*All mezzanine crates are shipped palletised.
Our logistics department packs the products with great care to optimise the space available inside the boxes. Sometimes, smaller products may share a box with mezzanines. In this way we make the most of the space and ensure that everything fits correctly.
technical guarantee section
Since 1999, our track record speaks for itself: quality, guarantee and commitment to you and our community. Before getting into your hands, each of our products undergoes rigorous testing to ensure it meets the highest standards. In addition, we carefully choose the best materials to assure durability.
We are so confident in the quality of our products and materials that many of them have extended warranty periods.
Below is detailed information about our warranties, the service life of our products and the different environmental conditions that can affect the materials.