25 years of quality and guarantee
Since 1999, our track record speaks for itself: quality, guarantee and commitment to you and our community. Before getting into your hands, each of our products undergoes rigorous testing to ensure it meets the highest standards. In addition, we carefully choose the best materials to assure durability.
We are so confident in the quality of our products and materials that many of them have extended warranty periods.
Below is detailed information about our warranties, the service life of our products and the different environmental conditions that can affect the materials.
What is the service life of a product?
Warranty periods
Influence of environmental conditions on TecroStar products
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What is the service life of a product?
Our products are designed with durability in mind, following the standards set by the EN 1990 Eurocodes. In these codes, "design working life" is defined as the period for which a structure or product is to be used for its intended purpose without major repair being necessary.
Our products are made to be disassembled and reused, which means that their lifetime is 10 to 25 years, as indicated by Eurocodes category 2 (this classification does not include accessories).
The durability of materials is closely linked to the use and environmental conditions in which they are used. At Tecrostar, we recognise that some environmental conditions can be more challenging than others. To enhance and prolong the service life of our products, especially in harsh environmental conditions, there is the option of applying waterproof treatment, which protects the structures from adverse weather conditions.
Warranty periods
Our quality team has created environmental categories to describe the most common situations when installing our products. This is because our products are made of different materials, mainly wood and metal. Each material follows different standards, so the classification of the environmental conditions in which they are used does not match exactly. Read the product types and environmental conditions categories sections to find out which one your installation belongs to.
The table shows the length of your product’s warranty according to the type and environmental conditions category where you have installed it.
It is important to note that the actual durability of our products far exceeds these guarantees.
Therefore, our warranty covers the products within a period of time in which no major maintenance is required. However, the indications in the Use and Maintenance manuals must be followed, which set out visual inspections, verification of loads and deformations, cleaning and care.
Influence of environmental conditions on TecroStar products
Product types
Below is an overview of the parts and products that make up each type:
| Steel | Waterproof Treatment | Wooden parts | Extra wood protection (*) | ||
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| Type A |
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| Type B |
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| Type C |
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| Type D |
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| Type E |
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Type A
Son los altillos y entreplantas más apropiados para instalar en exteriores.
Altillos, Ampliaciones y Descansillos compuestos por:
- Lacquered steel parts WITH waterproof treatment
- Protected standard wooden floor (*).
Type B
Mezzanines, Extensions and Landings consisting of:
- Lacquered steel parts WITHOUT waterproof treatment (**)
- Protected standard wooden floor (*)
Type C
Mezzanines, Extensions, Landings, Stairs and Handrails consisting of:
- Lacquered steel parts WITHOUT waterproof treatment (**)
- Standard bare floor or wooden parts without any extra protection.
Type D
Stairs (Straight, Standard or General, with metal treads) and handrails without wooden parts consisting of:
- Lacquered steel parts WITH waterproof treatment
- Without wooden parts
Type E
Stairs (Straight, Standard or General, with metal treads) and Handrails consisting of:
- Lacquered steel parts WITHOUT waterproof treatment (**)
- Without wooden parts
Type F
Accessories
(*) Outdoor decking or other types of systems installed by the customer can be included in this category, provided that the board is protected so that it does not come into direct contact with water (waterproof paints, polyurea...).
(**) If you are going to install any of our products with lacquered steel parts without waterproof treatment in damp indoor or outdoor conditions, we recommend applying BLACK lacquer / paint, as dark colours tend to perform better and better conceal the appearance of rust and can help protect the aesthetics of the product in corrosive conditions.
These are the most suitable mezzanines and mezzanine floors for outdoor installation. Products consisting of:
- Lacquered steel parts WITH waterproof treatment
- Protected standard wooden floor (*)
Products consisting of:
- Lacquered steel parts WITHOUT waterproof treatment (**)
- Protected standard wooden floor (*)
Products consisting of:
- Lacquered steel parts WITHOUT waterproof treatment (**)
- Standard bare floor or wooden parts without any extra protection. .
- Lacquered steel parts WITH waterproof treatment
- Without wooden parts
- Lacquered steel parts WITHOUT waterproof treatment (**)
- Without wooden parts
Environmental conditions categories
El comportamiento de los productos TecroStar depende en gran medida del ambiente al que están expuestos, pues no tiene nada que ver una instalación en el interior de un local aclimatado (que suele ser la mayoría de los casos), con una instalación a la intemperie en un lugar próximo a la costa con ambiente húmedo y salino.
En TecroStar hemos definido seis tipos de exposición ambiental, según como afectan a la madera y acero:
| Category | Indoor (***) | Outdoor | Humidity level/ Climate | Salinity level | Chemical air pollution |
|---|---|---|---|---|---|
| I1. Dry indoor | Buildings with heating and clean atmospheres. For example: houses, offices, shops, schools, hotels... The wood is not exposed to weather or moisture. |
- | No humidity | No salinity | Low |
| I2. Wet Indoor | Unheated buildings where condensation may occur. For example: warehouses, sports centres (****) The wood is not exposed to the weather, but high humidity levels may occasionally occur. |
- | Moderate humidity | No salinity | Low |
| E2. Dry Indoor | - | Outdoor areas in dry climates with low rainfall, such as dry rural areas. The wood is exposed to the elements and may come into contact with water, but without pooling. |
Low humidity. Dry climate of inland areas. | No salinity | Low-pollution atmospheres |
| E3. Wet outdoor | Indoor premises with high levels of humidity and condensation (****). | Outdoor areas in humid climates with heavy rainfall, such as mountain areas. The wood is exposed to the elements and may come into contact with water, but without pooling. |
Medium level of humidity. Climates with heavy rainfall in inland areas. | No salinity | Low-pollution atmospheres |
| E4. Wet With salinity outdoor | - | Industrial areas, coastal areas or near chemical plants. The wood is exposed to the elements in saline climates and may come into contact with water, but without pooling. |
High humidity.Coastal climates. | With salinity | Polluted atmosphere (usually sulphur dioxide) |
| E5. Highly Corrosive | - | Buildings or areas with almost permanent condensation, and with high levels of pollution. Wood is in constant contact with water or soil. |
Extreme humidity | Low | Industrial areas and harsh atmosphere |
(***) Bear in mind that very harsh indoor environments can be assimilated to some outdoor environments.
(****) Very humid indoor environments, with a high level of condensation, should be assimilated to E3.
Do you have any questions about your product warranty?
We are here to help! If you ever have any questions or need guidance, please do not hesitate to contact our customer service team..