Shipping

How is the product shipped and received?

Mezzanines are shipped in boxes by an external company in a lorry with a tail lift that enables the box to be unloaded to the ground (at street level at the customer’s address).


How is the package and what are its dimensions?

Depending on your order you can receive different packages: One box for the mezzanines of the S and M ranges or two boxes for L mezzanines.

Length: 239 cm

Width: 112 cm

Height: 54 cm

The stairs can share the box with the mezzanines if they are purchased at the same time or you can have a separate box for the stairs. Check the stairs section.


How do I get the product up to my home?

Don't be alarmed by the total weight of the product, the components are light and manageable, so you can move them easily and take them up in the lift.  The heaviest components are the primary beams from the L range (39 kg), the rest of the ranges are considerably lighter (12kg).  The floor panels are very light and fit in any lift. No component is more than 2.4m long and therefore, fits in most lifts.


Can I hire a service to take the material up to my home?

In most cases, you can.


Is it delivered on Saturdays?

No.


Is it delivered in metropolitan areas such as Madrid/ Paris/London?

Yes.


How much are the shipping costs?

Zone A: free shipping for orders over 850€. For lower orders, the shipping charges will be calculated during the order placement, just before paying (see table)

 

Countries in zone A: Spain (except Canary Islands, Balearic Islands, Ceuta and Melilla), Portugal, France (except islands and overseas territories), Andorra, Belgium, the Netherlands, Denmark, Germany, Austria, Hungary, Switzerland and the United Kingdom.

 

Zone B: The shipping charges are variable. See table.

 

Countries and areas in zone: Slovenia, Slovakia, the Czech Republic, Croatia, Montenegro, Macedonia, Bosnia-Herzegovina, Bulgaria, Romania, Poland, Norway, Sweden, Estonia, Latvia, Lithuania, Belarus, Ukraine, Russia, Ireland, Canary Islands, Balearic Islands, Ceuta and Melilla…..

 

Countries where the sales are made through exclusive dealers:

 

Italy: https://www.svelt.it/it/prodotti/soppalchi-e-accessori

Finland: https://www.omahalli.com/

Hong Kong: https://www.mezzanineshongkong.com/

Singapore: https://www.mezzaninessingapore.com/

United States: https://www.mezzaninesonline.com/

Rest of the world: Tecrostar reaches all around the world. If you are interested, ask the International Trade department since the conditions may vary depending to the distance to our facilities.

Shipping cost

What if the access to the delivery address is complicated? 

Sometimes, the carrier cannot access to point of delivery due to an extremely narrow street or any other difficulty. In such cases, the carrier cannot do the delivery with the usual truck and he may need to use a different vehicle or extra support. If the carrier considers that the point of delivery is complicated, request a quotation. If you don’t inform in advance that the access is complicated, the delivery will be paralysed until you pay the extra cost.


How can we know the delivery times of our products?

Our delivery times are based on historical statistical data related to Tecrostar experience in the last decade. In spite of the difficulty of providing an exact information, you can check here the approximate data in real time.

Our preparation times of the material can be sometimes affected by:

  • The shortage and speculation around the raw materials.

  • The logistic difficulty that implies a product with great volume and its different configurations. 

  • The bank holidays that paralyze our activity.

  • Personal errors that force us to restart or improve certain processes.

  • We are human!