How is the product shipped and received?

The mezzanine floors are packed and shipped by an external agency in a lorry provided with a lifting platform, so that the boxes can be unloaded on the ground. The order will be delivered at street level to the address specified by the customer. 

If there are access restrictions, there could be additional costs due to the necessity of transferring the merchandise to a smaller vehicle.

In order to deliver mezzanines XL, the delivery location should be accessible to a truck/long trailer (maximum mass admitted up to 36t). Should you think there is any kind of restriction, please contact us. The customer should take care of the merchandise unloading process. That unloading should be made from the lateral sides of the truck (this kind of truck does not have a back liftgate). We deliver the product packed with pallets at the bottom, so its unloading should be made preferably with a forklift.

How is the package and what are its dimensions?

At Tecrostar, we offer four types of boxes that are carefully designed to adapt to and protect the products. Depending on the products in your order, you will receive one or the other.

Mezzanine floors in the S, M and L range are shipped in the same type of box. The S and M mezzanines require one crate for each shipment. The L range, however, normally requires two crates.

The XL mezzanines are shipped in two boxes; one for the wooden elements and one for the steel elements.

The rest of the products (stairs, handrails and other items) are shipped in smaller boxes.

Tipo de caja
Length (mm)
Width (mm)
Height (mm)

Box for S, M and L




Wooden XL Box




Iron XL Box




Small items Box




*All mezzanine crates are shipped palletised.

Our logistics department packs the products with great care to optimise the space available inside the boxes. Sometimes, smaller products may share a box with mezzanines. In this way we make the most of the space and ensure that everything fits correctly.

How do I get the product up to my home?

Don't be alarmed by the total weight of the product, the components are light and manageable, so you can move them easily and take them up in the lift.The heaviest components are the primary beams from the L Range (39 kg), the rest of the ranges are considerably lighter (12kg).The floor panels are very light and fit in any lift. No component is more than 2.4m long and therefore, fits in most lifts.

However, it is important to mention that in the case of the XL range, some components may be a little heavier.

Is it delivered on Saturdays?


Is it delivered in metropolitan areas such as Madrid/Paris/London/New York?


How much are the shipping costs?

Zone A: free shipping for orders over 1000€. For lower orders, the shipping charges will be calculated during the order placement, just before paying (see table)

Countries in zone A: Spain (except Canary Islands, Balearic Islands, Ceuta and Melilla), Portugal, France (except islands and overseas territories), Andorra, Belgium, the Netherlands, Denmark, Germany, Austria, Hungary, Switzerland and the United Kingdom.

Zone B: The shipping charges are variable. See table. 

Countries and areas in zone: Slovenia, Slovakia, the Czech Republic, Croatia, Montenegro, Macedonia, Bosnia-Herzegovina, Bulgaria, Romania, Poland, Norway, Sweden, Estonia, Latvia, Lithuania, Belarus, Ukraine, Russia, Ireland, Canary Islands, Balearic Islands, Ceuta and Melilla…..


Countries where the sales are made through exclusive dealers:




United States:


Rest of the world: Tecrostar reaches all around the world. If you are interested, ask the International Trade department since the conditions may vary depending to the distance to our facilities.


Shipping cost table (€)

From 0 50 100 150 200 250 300 400 500 600 700 800 900 1.000 1.500 2.000 2.500 3.000 3.500
To 50 100 150 200 250 300 400 500 600 700 800 900 1.000 1.500 2.000 2.500 3.000 3.500 4.000
ZONE A 25 29 32 33 34 34 34 32 30 27 23 19 15 0 0 0 0 0 0
ZONE B 36 50 62 73 83 93 110 127 143 158 172 186 200 248 305 358 408 456 502
REST OF THE WORLD 109 150 186 219 249 278 331 381 429 474 517 559 600 743 914 1.074 1.224 1.368 1.507


From 4.000 5.000 6.000 7.000 8.000 9.000 10.000 12.000 14.000 16.000 18.000 20.000 25.000 30.000 35.000 40.000 45.000 50.000 55.000
To 5.000 6.000 7.000 8.000 9.000 10.000 12.000 14.000 16.000 18.000 20.000 25.000 30.000 35.000 40.000 45.000 50.000 55.000 -
ZONE A 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
ZONE B 590 673 752 828 901 972 1.109 1.239 1.365 1.486 1.603 1.883 2.147 2.399 2.642 2.876 3.103 3.324 3.539
REST OF THE WORLD 1.770 2.018 2.256 2.484 2.704 2.917 3.327 3.718 4.094 4.457 4.808 5.648 6.441 7.198 7.926 8.628 9.309 9.971 10.617

What if the access to the delivery address is complicated? 

Sometimes, the carrier cannot access to point of delivery due to an extremely narrow street or any other difficulty. In such cases, the carrier cannot do the delivery with the usual truck and he may need to use a different vehicle or extra support.

If the carrier considers that the point of delivery is complicated, request a quotation. If you don’t inform in advance that the access is complicated, the delivery will be paralysed until you pay the extra cost.

Delivery date

To determine the delivery date, it is important to understand the various stages your order goes through, as well as the dispatch and shipping time concepts.

- When we receive your order request, we review it to check the compatibility between products (ranges, colours...).

Once we can verify that everything is correct, your order gets APPROVED (usually within 1 working day).

- As soon as we start preparing your order in the warehouse you will receive an automatic email. At this moment you can check that the status has changed to PROCESSING IN PROGRESS. This is when we carefully handle and package each product so that everything arrives in perfect condition.

Dispatch time corresponds to the period comprised from the order approval to the time this leaves our facilities, which depends on both our team and internal processes. We are committed to working towards keeping it to the possible minimum (5 working days).

-When everything is PREPARED AND READY TO BE SHIPPED, we hand over your order to the transport agency and the order status changes to SHIPPED.

We will send you an email where you will find useful information and recommendations about the delivery process.

As we distribute our products all over the world, we work with different transport companies external to Tecrostar. So that you can enjoy your order as soon as possible, we assess the available options and choose the fastest and with the best conditions offered in each case.

We do our best to give you a delivery estimate, but once the goods leave our premises, the shipping time depends solely on the carrier. Please note that there are external factors that may affect the shipping time, such as the geographical location, unforeseen weather conditions or Customs clearance procedures. As an example, transit time for Zone A countries usually varies from 3 to 7 working days.

For approximate shipping times to other countries please contact us.

If you choose the waterproof or RAL personalised colour options, please note that the delivery of your order will take longer as metal parts will need additional treating or painting.

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