Terms of Delivery

All orders are shipped by an external specialised transport agency. This agency is responsible for the collection, transport and delivery of the products to the customer.

 

Shipping costs depending on the zone and the amount of the order

Zone A: Free shipping for orders over 1000€. Below this figure will be calculated when the order is placed before payment (see table).

Countries in zone A: Spain (except Canary Islands, Balearic Islands, Ceuta and Melilla), Portugal, France (except islands and overseas territories), Andorra, Belgium, Holland, Denmark, Germany, Austria, Hungary, and Ireland.

Zone B: Prices are variable (see table).

Countries and zones in zone B: Slovenia, Slovakia, Czech Republic, Croatia, Montenegro, Macedonia, Bosnia-Herzegovina, Bulgaria, Romania, Poland, Norway, Sweden, Estonia, Latvia, Lithuania, Belarus, Ukraine, Canary Islands, Balearic Islands, Ceuta, Melilla, Switzerland, and United Kingdom.

 

Countries where sales are made through a distributor:

Rest of the world: Tecrostar reaches all parts of the world. If you are interested, please consult our International Trade Department, as conditions may vary depending on the distance from our factory.

Shipping cost table (€)

From 0 50 100 150 200 250 300 400 500 600 700 800 900 1.000 1.500 2.000 2.500 3.000 3.500
To 50 100 150 200 250 300 400 500 600 700 800 900 1.000 1.500 2.000 2.500 3.000 3.500 4.000
ZONE A 25 29 32 33 34 34 34 32 30 27 23 19 15 0 0 0 0 0 0
ZONE B 36 50 62 73 83 93 110 127 143 158 172 186 200 248 305 358 408 456 502
REST OF THE WORLD 109 150 186 219 249 278 331 381 429 474 517 559 600 743 914 1.074 1.224 1.368 1.507

From 4.000 5.000 6.000 7.000 8.000 9.000 10.000 12.000 14.000 16.000 18.000 20.000 25.000 30.000 35.000 40.000 45.000 50.000 55.000
To 5.000 6.000 7.000 8.000 9.000 10.000 12.000 14.000 16.000 18.000 20.000 25.000 30.000 35.000 40.000 45.000 50.000 55.000 -
ZONE A 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
ZONE B 590 673 752 828 901 972 1.109 1.239 1.365 1.486 1.603 1.883 2.147 2.399 2.642 2.876 3.103 3.324 3.539
REST OF THE WORLD 1.770 2.018 2.256 2.484 2.704 2.917 3.327 3.718 4.094 4.457 4.808 5.648 6.441 7.198 7.926 8.628 9.309 9.971 10.617

Delivery Conditions

Since orders are usually large, Tecro arranges with the transport companies to contact the customer by telephone and coordinate the delivery date. This ensures an efficient and convenient delivery for the customer.

  • The order is delivered to the customer's address at street level.
  • Unloading of the product in the XL range: the responsibility of the customer.
  • It does not include delivery to the customer's home, this is the responsibility of the customer.
  • Assembly is also not included.

If the customer considers that there may be any limitations due to access restrictions or remote location, this should be communicated to the Customer Service department.

If necessary, Tecro can provide an additional quotation taking these limitations into account. If access difficulties are not reported in advance, the delivery may be stopped until the necessary extra charge is paid, such as additional expenses due to the need to transfer the goods to a smaller truck.

Delivery’ shall be deemed to be completed when the Customer or a third party designated by the Customer acquires physical possession of the goods.

To confirm that the delivery has been made, the Customer must sign the delivery note of the order.

 

Incidents in the delivery

  • Upon receipt of the order, the customer must ensure that the order is free of damage or loss of material. If it is suspected that the interior may be damaged, a note ‘pending inspection’ should be added to the delivery note and a description of the damage should be given. It is advisable to take photos. It is crucial that you follow these instructions so that we can claim the damage from the shipping insurance. If you fail to do so, we will not be able to proceed with the claim.
  • In the event of any of these circumstances, the claim period is 7 working days from delivery. The customer must send a written description and photographs of any damage/incidents to tecrostar@tecrostar.com.

 

Delivery of the XL range

  • The location where the goods are delivered must be accessible for a long trailer type truck (maximum mass admitted up to 36t).
  • The unloading of the material must be done from the side of the truck and is the responsibility of the customer.
  • The product is delivered packed on pallets at the bottom, so unloading should preferably be carried out with a forklift truck.
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