Featured questions

What does the kit include?

Tecrostar mezzanines and stairs are supplied with everything you need to install the kit at its maximum surface area or height.

  • All the beams and columns
  • The floor panels
  • All the nuts and bolts
  • Wall anchors
  • Assembly manual
  • Anchors for anchoring the columns to the floor

Personalised phone or email service from our specialists


How is it installed?

At least two adults are required to install Tecrostar mezzanines, (they do not need to be DIY professionals). It is recommended to use safety equipment such as gloves, boots, etc., to avoid any accidents.

For the mezzanine floors in the L and XL range, a scaffolding or ladder system may be required for work at height and manual or electric lifting equipment for the primary beams, especially if the structure is over 3 m high. All other ranges are easily lifted by hand.

You will need the following tools to install the mezzanines: tape measure, a spanner set for nuts and bolts and a screwdriver (an electric screwdriver makes the job much easier), a spirit level, hammer, drill and a cutting tool for the board (handsaw, jigsaw, circular saw...).

This video shows you how to install a TM 15 mezzanine.


Do I have to ask for a building permit or license to assemble my mezzanine?

No, you don’t. Our products are completely removable and reusable, therefore, they are considered as PERSONAL PROPERTY.

The mezzanines with an industrial usage require neither a building license for their assembly nor meeting the maximum constructed surface limits of the pavillion. As they are removable and hence personal property, they are subject to the same legal regime as the machinery, the racks, the vehicles, etc.


Which mezzanine is the right for me?
The key to choosing the right mezzanine is to be sure of how you will be using it.
 
If you want to use it at home, whether in a cosy bedroom, in a relaxing living room or in a garage to create extra space, you should consider the S or M ranges. The mezzanine of these ranges allow you to create a raised area between 160 cm and 182 cm high.
 
If you want to extend a commercial space, add a balcony to your garden or create a second storey warehouse or a large garage, we recommend the L mezzanines. From 209 cm to 343 cm high.
 
XL mezzanines are for larger projects. For example, you can fit out industrial premises or increase your company's productivity and storage capacity. These mezzanines range in height from 235 cm to 380 cm.
 
Once you know how you want to use your Tecrostar mezzanine, the next step is to fine-tune the details such as height, area and load capacity so that it fits your project perfectly. You can also add stairs, railings and other accessories.
 


Can I install the mezzanine in my apartment? Will the structural floor bear the weight?

Yes, . As they are manufactured with light steel profiles with a high yield point they are very light and the load per column is very low. The only restriction is the storage load on the mezzanine: instead of 200kg/m², it may be reduced to 800kg for the whole mezzanine. 

A home with a concrete structure usually supports a point load of at least 200kg on a surface of 5x5cm. The T8 mezzanine weighs 199kg and the T15 mezzanine weighs 356kg, both weights are distributed over 4 columns.

You can install either of these two metal mezzanines in your home, provided that the load stored on them is limited. Ask Tecrostar about the specific features of your project.


Does the kit include the flooring boards?

Yes, the mezzanine floor is included.

For the S, M and L ranges we use 18 mm pine plywood structural panels, with tongue and groove joints on all four sides.

In the XL range, we use P5 HYDRO high-density particle board structural panels, with tongue and groove joints on all four sides and 35 mm thick.


Can the stairs be placed outdoors?

Yes, our products can be installed outdoors, although you should bear in mind a series of special considerations and carry out maintenance of the material to guarantee that they are in good condition. See this section for more details


Can the stairs be anchored to a mezzanine or construction wall?

Yes. They can be installed on a surface that is not a Tecrostar surface.

Wall anchors for concrete or brick are used to fix staircases to walls made of these materials.

The customer must bear in mind that they are responsible for the strength of the joint and structure to which they are anchored.


How are the stairs anchored to the top?

If you need to anchor the stairs to a structure that is not a Tecrostar structure, see the following details about the anchors:

  • Anchor A: References that have this anchor: 30303, 30501, 30401, 31003, 31301, 31102, 35100, 35000, 34001, 30900
  • Anchor B: References that have this anchor: 35200, 35300
  • Anchor C: References that have this anchor: 30601, 30801


How much are the shipping costs?

Zone A: free shipping for orders over 1000€. For lower orders, the shipping charges will be calculated during the order placement, just before paying (see table)

Countries in zone A: Spain (except Canary Islands, Balearic Islands, Ceuta and Melilla), Portugal, France (except islands and overseas territories), Andorra, Belgium, the Netherlands, Denmark, Germany, Austria, Hungary, Switzerland and the United Kingdom.

Zone B: The shipping charges are variable. See table. 

Countries and areas in zone: Slovenia, Slovakia, the Czech Republic, Croatia, Montenegro, Macedonia, Bosnia-Herzegovina, Bulgaria, Romania, Poland, Norway, Sweden, Estonia, Latvia, Lithuania, Belarus, Ukraine, Russia, Ireland, Canary Islands, Balearic Islands, Ceuta and Melilla…..

 

Countries where the sales are made through exclusive dealers:

Italy: https://www.svelt.it/it/prodotti/soppalchi-e-accessori

Finland: https://www.omahalli.com/

Singapore: https://www.mezzaninessingapore.com/

United States: https://www.mezzaninesonline.com/

 

Rest of the world: Tecrostar reaches all around the world. If you are interested, ask the International Trade department since the conditions may vary depending to the distance to our facilities.

 

Shipping cost table (€)

From 0 50 100 150 200 250 300 400 500 600 700 800 900 1.000 1.500 2.000 2.500 3.000 3.500
To 50 100 150 200 250 300 400 500 600 700 800 900 1.000 1.500 2.000 2.500 3.000 3.500 4.000
ZONE A 25 29 32 33 34 34 34 32 30 27 23 19 15 0 0 0 0 0 0
ZONE B 36 50 62 73 83 93 110 127 143 158 172 186 200 248 305 358 408 456 502
REST OF THE WORLD 109 150 186 219 249 278 331 381 429 474 517 559 600 743 914 1.074 1.224 1.368 1.507

 

From 4.000 5.000 6.000 7.000 8.000 9.000 10.000 12.000 14.000 16.000 18.000 20.000 25.000 30.000 35.000 40.000 45.000 50.000 55.000
To 5.000 6.000 7.000 8.000 9.000 10.000 12.000 14.000 16.000 18.000 20.000 25.000 30.000 35.000 40.000 45.000 50.000 55.000 -
ZONE A 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
ZONE B 590 673 752 828 901 972 1.109 1.239 1.365 1.486 1.603 1.883 2.147 2.399 2.642 2.876 3.103 3.324 3.539
REST OF THE WORLD 1.770 2.018 2.256 2.484 2.704 2.917 3.327 3.718 4.094 4.457 4.808 5.648 6.441 7.198 7.926 8.628 9.309 9.971 10.617

Can I install a Tecrostar mezzanine outdoors?

TecroStar products can be installed outdoors (in the open), provided that the following considerations are taken into account, which define the structural, environmental and material maintenance calculation conditions.

Products with wooden components and load-bearing floors can be installed outdoors or in humid environments when a specific waterproofing treatment for wood is applied and maintenance is carried out on a regular basis.

It is not advisable to install products with electrical components outdoors.

If you want to install Tecrostar products outdoors or in humid environments, we recommend you to request the waterproof treatment that provides additional protection to the steel parts, increasing their durability against those atmospheric conditions that can cause corrosion.

Structural Calculation Considerations

Outdoor installation involves forces due to snow and wind, which depend on the geographical location, altitude of the site, etc. These actions have been taken into account in the calculation, with certain maximum values that must be compared with those of the area where it is installed, to ensure that these limits are not exceeded.

The value of the snow load corresponding to the zone must be subtracted from the use overload supported by the mezzanine to the dimensions that have been installed. As a guide value, TecroStar structures can be considered to withstand a minimum use overload of 200 kg/m², and therefore the load of snow that a mezzanine can withstand outdoors is very high.

The mezzanine can be installed as a canopy outdoors by installing the stability kit, contemplating the case of a complete obstruction when it is placed against a façade, or free if it allows air to pass through its lower part. wind speed of 100 km/h is taken as a reference. The regulations of each locality must be consulted to check that these limits are not exceeded.

Under no circumstances should the sides of the building be closed, as this implies greater horizontal forces that are not included in the calculation.

The columns of the mezzanine must be fixed to a solid base that resists the actions transmitted by the mezzanine. TecroStar offers guidance as to the type of footing or foundation required under the columns, but it is the customer's responsibility to check the final strength of the terrain.

When the mezzanine is required to be placed on a grass or soil type surface, some type of footing will be necessary. The modular foundation system shown below may be a good solution, although it is up to the client to check it through the technician responsible for the project https://piloedre.es/

Environmental conditions and performance of materials

The metallic steel pieces are lacquered with paints suitable for exteriors. TecroStar structures have a thermosetting polyester polymerised powder coating, with a coating thickness between 60 and 80 microns.

Corrosivity category C2 has been obtained, of medium durability, when submitting the pieces to the tests, according to the criteria of the European Norm EN ISO 12944 of May 1998: "Protection of steel structures against corrosion by means of protective painting systems". Examples of typical environments for corrosivity category C2:

● Interiors: buildings without heating where can be condensations (warehouses, sports centres,…)

● Outdoor: atmospheres with low pollution levels. Mostly, rural regions.

The medium durability of the lacquer covers a period of 5 to 15 years. The standard states that durability is NOT a "warranty period". Durability is a technical consideration that can help the owner establish a maintenance programme. That is, tests are performed for a specified number of hours under uniform conditions applied to smooth surfaces. The reality is that climatic and environmental conditions are very variable.

It is to be expected that after some time the structure requires retouches of painting on small zones, like edges or corners that can present beginning of oxidation and loss of the brightness. It is recommended to polish these areas to remove the rust and then apply the paint. The edges of steel parts are the parts most prone to corrosion and where rust first appears, in fact, these areas are not evaluated in salt spray tests, as the standard does not contemplate them.

TecroStar does not advise the use of metallic parts painted in white for exteriors, since the appearance of rust is appreciated much earlier than in black.

When the visual inspection indicates that paint retouching is required, careful attention should be paid to all edges or corners that may show signs of oxidation and loss of gloss. It is recommended to polish these areas to remove the rust and then apply the paint.

If the mezzanine is to be installed outdoors in a marine or coastal environment, maintenance recommendations should be carried out more frequently, due to the corrosive power produced by the existence of salt and moisture. Try to control the oxidation process to avoid further deterioration. In this case, it is recommended to polish the affected areas to remove the rust and then apply the paint.

The aluminium handrails of the rails do not require any special maintenance, as all of them are subjected to surface treatments that guarantee their outdoor performance (anodised silver, black lacquer or with a wood effect).

The load-bearing floor of TecroStar mezzanines consists of structural plywood panels. It is intended for indoor use in a humid or protected outdoor environment in accordance with EN 636-1-S. The customer must apply a lasur* or specific waterproofing treatment for wood to the floor and to the exposed edges, which protects the surface and prevents water from penetrating into the tongue and groove joints of the panels and affecting the edges.

Likewise, all wood pieces (steps, wooden strips, etc.) must be treated with some type of water-resistant paint or varnish to prevent moisture from penetrating and the material from cracking, and therefore losing its mechanical and aesthetic characteristics.

The wood pieces should also be maintained, checking that the applied surface protections (varnishes or paints) have not deteriorated, and treating them if necessary.

The presence of water in puddles or “ponds” on the mezzanine should be avoided. To that end, the mezzanine should be installed with a slight slope to facilitate the water evacuation and to avoid its accumulation (approximately 2%). This unevenness can be achieved by installing levelling plates under the highest pillars of the structure. Drains can also be created for the same purpose.

 * It is a product for outdoor uses that is more appropriate than varnish because it offers a high resistance, does not create a layer on the surface it is applied, controls humidity, gives a waxy finish and provides a wide range of finishes.


Waterproof treatment of Steel

This treatment provides the steel pieces an additional protection that increases their durability in weather conditions that cause corrosion.

It consists of a cold-dip galvanizing or electrolytic zinc coating, whereby the steel pieces are covered with a thin zinc layer, between 8 and 15 um, in a low temperature bath. Subsequently, it is added a passivation using chromium that increases the protection and, finally, a sealing is made.

This zinc coating process differs from cold-dip galvanizing and avoids the pieces from deformation by heat and their holes from blockage, providing a much softer and more appropriate finish for the use of Tecrostar products.

After applying the zinc coating, the pieces are lacquered with the high-quality standard process typical of Tecrostar, with powder-coating paint, to obtain a perfect finish in the colour desired by the customer, also increasing the corrosion protection by creating a barrier (steel + zinc plating + lacquering).

With the TecroStar waterproof steel treatment, a high level of protection is achieved on steel parts, obtaining the following rating:

  • Corrosivity category C4 with Low durability.

  • Corrosivity category C3 with Medium durability

  • Corrosivity category C2 with High durability

Durability is obtained by testing the parts according to the criteria of the European Standard EN ISO 12944. The standard indicates that durability is NOT a "warranty period". Durability is a technical consideration that can help the owner to establish a maintenance programme. That is, tests are performed for a given number of hours under uniform conditions applied to smooth surfaces. The reality is that climatic and environmental conditions are highly variable.

Durability

Period

Low

2 to 5 years

Medium

5 to 15 years

High

More than 15 years

It should be taken into consideration that the guarantee of our treatments is given on the basis of laboratory conditions, which are the hours without rust appearing in a salt fog chamber, but every real location may imply a different kind of exposure. Therefore, we provide an extract from the European standard EN ISO 12944 of May 1998 "Protection of steel structures against corrosion by means of protective paint systems", where you can see some examples of typical environments.

Corrosivity Categories
Examples of typical environments in a warm weather (informative)

Exterior
Interior

C1 Very Low

--

Heated buildings with clean atmospheres, e.g.  offices, shops, schools, hotels.

C2 Low

Atmospheres with low level of pollution: mostly rural areas.

Unheated buildings where condensation can occur, e.g., depots, sports halls.

C3 Medium

Urban and industrial atmospheres, moderate sulfur dioxide pollution; coastal areas with low salinity.

Production rooms with high humidity and some air pollution, e.g., food-processing plants, laundries, breweries, dairies.

C4 High

Industrial areas and coastal areas with moderate salinity.

Chemical plants, swimming pools, coastal ship- and boatyards.

C5-I Very High(Industrial)

Industrial areas with high humidity and aggressive atmosphere.

Buildings or areas with almost permanent condensation and with high pollution.

When visual inspection indicates that touch-up painting is required, close attention should be paid to any edges or corners that may show the beginnings of rust and loss of gloss. It is recommended to polish these areas to remove the rust and then apply the paint. The edges of steel parts are most prone parts to corrosion and where rust first appears, in fact, these areas are not evaluated in the salt fog tests, as they are not covered by the standard.


Sections

Before starting
You should understand that...

You can install a Tecrostar mezzanine without any construction work or special tools. You can install it yourself easily and safely. The most outstanding feature of the kits is that one structure can have multiple height, width and length configurations. They are mezzanines in kits, in modules, adjustable, extendable and customisable. The following demo videos show how they work.

Watch video


Which mezzanine is the right for me?
The key to choosing the right mezzanine is to be sure of how you will be using it.
 
If you want to use it at home, whether in a cosy bedroom, in a relaxing living room or in a garage to create extra space, you should consider the S or M ranges. The mezzanine of these ranges allow you to create a raised area between 160 cm and 182 cm high.
 
If you want to extend a commercial space, add a balcony to your garden or create a second storey warehouse or a large garage, we recommend the L mezzanines. From 209 cm to 343 cm high.
 
XL mezzanines are for larger projects. For example, you can fit out industrial premises or increase your company's productivity and storage capacity. These mezzanines range in height from 235 cm to 380 cm.
 
Once you know how you want to use your Tecrostar mezzanine, the next step is to fine-tune the details such as height, area and load capacity so that it fits your project perfectly. You can also add stairs, railings and other accessories.
 


More than one mezzanine suits my needs, which should I choose?

We might have various models of mezzanine that meet the dimensions you need. In this case, follow these criteria:

1- Load-bearing capacity

2- Maximum span (Distance between columns)

3- Beam height

4- Height of the mezzanine above the decking you need


Show more >>
General
What does the kit include?

Tecrostar mezzanines and stairs are supplied with everything you need to install the kit at its maximum surface area or height.

  • All the beams and columns
  • The floor panels
  • All the nuts and bolts
  • Wall anchors
  • Assembly manual
  • Anchors for anchoring the columns to the floor

Personalised phone or email service from our specialists


Is it a customised mezzanine? How does the Tecrostar system work?

No, it is not a customised mezzanine but its telescopic design enables an almost customised finish. This system is length, width and height adjustable, achieving the preferred measurements.

A: adjustable every 6 cm

B: adjustable every 10 cm

C: adjustable every 10 cm


Do I have technical support for my project?

Our technical team can facilitate you the task. Send us a sketch with your idea and we will develop 2d or 3d plans in order to see how it will be. Click here to contact us.


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Mezzanines
What is the load bearing capacity of mezzanines?

At Tecrostar we define the load evenly distributed per square metre. Therefore, the load capacity of mezzanines varies according to each model and its size. For detailed information on the load capacity of a particular mezzanine, we recommend  consulting the corresponding technical datasheet.

In the case of some sturdier models, such as the XL Range, we also define the admissible concentrated point loads. These loads depend to a large extent on the board we use as the mezzanine floor, as it is the component that directly receives the load. Specific information on point loads can be found in the product description.


What are the available colours and finishes for the mezzanines?

Steel parts such as frames, handrail posts and stair stringers are coated with an electrostatic polyester powder paint coating process for maximum adhesion, available in:

- White. Available from stock at no extra cost (RAL: 9016).

- Black. Available from stock at no extra cost (RAL: 9005).

- Any single-coat colour from the RAL range at additional cost and upon request. Please enquire about delivery times.

The mezzanines in the XL Range are available in:

- Yellow and black. Available from stock at no extra cost (RAL: 9005 and 1003).

- Any single-coat colour from the RAL range at an additional cost and upon request. Please enquire about delivery times.

This type of coating is perfect for indoor use. If you plan to install the mezzanine outdoors, we recommend consulting Can I install a Tecrostar mezzanine outdoors? This section contains  information and recommendations to consider in order to improve its performance and durability.


Does the kit include the flooring boards?

Yes, the mezzanine floor is included.

For the S, M and L ranges we use 18 mm pine plywood structural panels, with tongue and groove joints on all four sides.

In the XL range, we use P5 HYDRO high-density particle board structural panels, with tongue and groove joints on all four sides and 35 mm thick.


Show more >>
Stairs
What types of stairs are there in Tecrostar?

Stairs for reduced spaces

  • Lateral stairs
  • Ladder
  • Boat Ladder
  • Truckle Bed Straight Stairs
  • Industrial alternating tread stairs 63º
  • Alternating tread stairs 62º
  • Straight Stairs
  • Spiral Stairs

Easily Accessible Stairs

  • General Access Stairs 36º
  • Public Access Stairs 30º
  • Standard stairs with landing
  • Standard Stairs

Folding Stairs

  • Telescopic wooden Ladder
  • Folding Stairs to wall 45º
  • Folding Stairs to wall 54º
  • Telescopic aluminium ladder

Where can I put the stairs?

The stairs can be placed in different positions, increasing the possible configurations

  1. Exterior stairs, perpendicular to the mezzanine.
  2. Interior stairs. You will need a beam for interior stairs.
  3. Exterior stairs, parallel to the mezzanine. You will need a stair landing.
  4. A different placement to our mezzanines.


Are the stairs compatible with other ranges?

Yes, our stairs are compatible with other ranges, provided that the height of the staircase matches the height of the mezzanine or surface to be reached.

In our online shop you will find a wide range of staircase models with different heights. This allows you to choose the one that best suits your needs and specific height.

If you wish to install a staircase in XL mezzanines, it is necessary to purchase the Adapter for accessories, which will allow you to integrate it properly.


Show more >>
Railings
Are the railings compatible among the different ranges?

No, they are not. However, there are other possible combinations between ranges, in which the performance and configuration of the standard product changes (see diagram).

Low railing:

Compatible with mezzanines of the S, M and L ranges. To go ahead with the installation, you must purchase one angular strut from the corresponding mezzanine range for each railing post.

Compatible with the mezzanines of the XL range. To go ahead with the installation, you must purchase one M/L angular strut and one Adapter for Accessories in Primary Beam XL for each railing post.

Loft bed railing S, Railing S, 4-Tubes railing S and Panel railing S:

Compatible with S range mezzanines: No additional accessories are required.

Compatible with the M and L range mezzanines: To go ahead with the installation, you must purchase one M/L angular strut for each railing post. Please note that the height of the handrail is reduced.

Compatible with the mezzanine of the XL range: To go ahead with the installation, you must purchase one M/L post clamp and one Adapter for Accessories in Primary Beam XL for each handrail post. Please note that the height of the railing is reduced.

Railing M, 4-Tubes railing M and Panel railing M:

These are not compatible with S range mezzanines.

Compatible with the M and L range mezzanines: No additional accessories are required.

Compatible with the XL range mezzanines: To go ahead with the installation, you must purchase one Adapter for Accessories in Primary Beam XL for each railing post.

Railing with safety skirting board L and Public use railing L:

These are not compatible with S range mezzanines.

Compatible with the M and L range mezzanines: No additional accessories are required.

Compatible with the XL range mezzanines: To go ahead with the installation, you must purchase one Adapter for Accessories in Primary Beam XL for each railing post.

Railing with safety skirting board XL:

These are not compatible with S range mezzanines.

Compatible with the M, L and XL range mezzanines: No additional accessories are required.

All TecroStar railings are designed for installation on our mezzanines. The Railing with safety skirting board XL is the most recommended for installation on other surfaces.

esquema compatibilidad de barandillas


Can the railing be cut to reduce its height?

This is not recommended, as to cover a space with reduced height (i.e.: attics, irregular/low ceilings, etc.) we recommend installing the Low Railing instead. This particular railing model will allow the height of the railing posts to be adjusted to the client's taste.


Does one flank of railing cover an entire side of the mezzanine?

That depends. The railing kits are 2 meters long. You will have to calculate how many kits you need.


Show more >>
Extensions
Do they support the same weight as the main structure?

Yes. They have the exact same specifications as the initial structure.


Can I add an extension in the future?

Yes, you can add an extension to an existing mezzanine. You do not need to buy both structures at the same time.


Is it possible to install an extension in a mezzanine of a different range?

It is not possible to install an extension in a mezzanine from another range. The solution is to install two different mezzanines from different ranges side by side at the same height. In this case, you do not save on columns.

As long as the beams of both mezzanines have the same direction, you can extend the surface by using the flooring.

If, on the other hand, the beams of both structures do not follow the same pattern, you can install the flooring but not create a continuous surface. In this case the structures will function as independent mezzanines as the flooring will also have different directions. To create an aesthetic link between the two mezzanines, we recommend using vinyl flooring planks, carpet or any other material that provides continuity to the flooring.


Accesories
Are the accessories compatible with all the mezzanines?

Yes, they are. Unless otherwise specified in the accesory description.


Installation
How is it installed?

At least two adults are required to install Tecrostar mezzanines, (they do not need to be DIY professionals). It is recommended to use safety equipment such as gloves, boots, etc., to avoid any accidents.

For the mezzanine floors in the L and XL range, a scaffolding or ladder system may be required for work at height and manual or electric lifting equipment for the primary beams, especially if the structure is over 3 m high. All other ranges are easily lifted by hand.

You will need the following tools to install the mezzanines: tape measure, a spanner set for nuts and bolts and a screwdriver (an electric screwdriver makes the job much easier), a spirit level, hammer, drill and a cutting tool for the board (handsaw, jigsaw, circular saw...).

This video shows you how to install a TM 15 mezzanine.


Can I install the mezzanine in my apartment? Will the structural floor bear the weight?

Yes, . As they are manufactured with light steel profiles with a high yield point they are very light and the load per column is very low. The only restriction is the storage load on the mezzanine: instead of 200kg/m², it may be reduced to 800kg for the whole mezzanine. 

A home with a concrete structure usually supports a point load of at least 200kg on a surface of 5x5cm. The T8 mezzanine weighs 199kg and the T15 mezzanine weighs 356kg, both weights are distributed over 4 columns.

You can install either of these two metal mezzanines in your home, provided that the load stored on them is limited. Ask Tecrostar about the specific features of your project.


How long does it take to install?

You can do it yourself with the help of a friend. It is easily installed in a few hours, depending on the product. The times are a guideline and for assembly only. You need to add the time it takes to measure up, move the components to the location, clean up, etc.

S Range:: 4-6 hours with 2 people

M Range: 8-10 hours with 2 people 

L Range: 15-22 hours with 2 people

XL Range: 25-28 hours with 2 people

The time required for fitting accessories (ladders, handrails...) could vary between 2-8 hours depending on the quantity, as well as the type/model of accessory.


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Shipping
How is the product shipped and received?

The mezzanine floors are packed and shipped by an external agency in a lorry provided with a lifting platform, so that the boxes can be unloaded on the ground. The order will be delivered at street level to the address specified by the customer. 

If there are access restrictions, there could be additional costs due to the necessity of transferring the merchandise to a smaller vehicle.

In order to deliver mezzanines XL, the delivery location should be accessible to a truck/long trailer (maximum mass admitted up to 36t). Should you think there is any kind of restriction, please contact us. The customer should take care of the merchandise unloading process. That unloading should be made from the lateral sides of the truck (this kind of truck does not have a back liftgate). We deliver the product packed with pallets at the bottom, so its unloading should be made preferably with a forklift.


How is the package and what are its dimensions?

At Tecrostar, we offer four types of boxes that are carefully designed to adapt to and protect the products. Depending on the products in your order, you will receive one or the other.

Mezzanine floors in the S, M and L range are shipped in the same type of box. The S and M mezzanines require one crate for each shipment. The L range, however, normally requires two crates.

The XL mezzanines are shipped in two boxes; one for the wooden elements and one for the steel elements.

The rest of the products (stairs, handrails and other items) are shipped in smaller boxes.

Tipo de caja
Length (mm)
Width (mm)
Height (mm)

Box for S, M and L

2390

1125

550

Wooden XL Box

3050

1205

710

Iron XL Box

2450

990

735

Small items Box

2350

320

230

*All mezzanine crates are shipped palletised.

Our logistics department packs the products with great care to optimise the space available inside the boxes. Sometimes, smaller products may share a box with mezzanines. In this way we make the most of the space and ensure that everything fits correctly.


How do I get the product up to my home?

Don't be alarmed by the total weight of the product, the components are light and manageable, so you can move them easily and take them up in the lift.The heaviest components are the primary beams from the L Range (39 kg), the rest of the ranges are considerably lighter (12kg).The floor panels are very light and fit in any lift. No component is more than 2.4m long and therefore, fits in most lifts.

However, it is important to mention that in the case of the XL range, some components may be a little heavier.


Show more >>
Price and payments
What taxes do I have to pay if I don’t live in the European Union?

For countries within the European Union applicable taxes are calculated and displayed at the end of the purchasing process, once you have entered your shipping address. These taxes will be based on your country's tax regulations and will be added to the total cost of your order.

The taxes applied will be those of the country of destination. In exceptional cases, European companies registered in the Register of Intra-Community Operators (ROI/VIES), with the exception of Spanish companies, will be exempt from paying taxes. For this regulation to be applicable, you must enter your identification number in the user profile in the shop.

Transactions made in non-EU countries are considered imports. In this case the import will be subject to VAT. This tax is payable when the goods arrive at customs (the tax is not payable in our shop at the time of purchase). The export will be DAP and the buyer/importer must also pay the corresponding customs duties.

It is important to note that when making international purchases destination country specific taxes or duties may apply that we cannot anticipate, as they vary according to local regulations and individual circumstances. We recommend that you check your country's customs and tax policies before making your purchase to better understand any possible charges that may apply.

In the case of sales to the Canary Islands, Ceuta and Melilla, the transaction is considered an export, so the operation is exempt from VAT and it is up to the buyer or recipient to pay the IGIC or IPSI of the imported product.


How can I pay my order?

By default and immediately you can choose among different payment methods:

  • Payment in advance: bank transfer 100% in advance.

  • Credit card: don’t forget to check your daily credit limit before placing the order.

  • PayPal: (2,4% surcharge) with the payment guarantee that offers this platform.

 Additionally and if required, you can contact our team and enable these extra payment options:

  • Companies: you can contact our administration department to ask for the payment methods for companies.


I have problems when paying by card

Sometimes, you can have any problem when paying by bank card. To check everything is OK revise the following aspects:

  • Check that the card is activated.
  • Check that the card has not expired.
  • Check your monthly limit.
  • Check your daily limit.
  • Check your e-commerce purchase limit.
  • The double authentication via SMS should be enabled. You receive an SMS with a code when placing the order.
  • Check the card is compatible with the service. Compatible cards: Visa, MasterCard.

About legislation
Do I have to ask for a building permit or license to assemble my mezzanine?

No, you don’t. Our products are completely removable and reusable, therefore, they are considered as PERSONAL PROPERTY.

The mezzanines with an industrial usage require neither a building license for their assembly nor meeting the maximum constructed surface limits of the pavillion. As they are removable and hence personal property, they are subject to the same legal regime as the machinery, the racks, the vehicles, etc.


Tecrostar legal considerations

Tecrostar Mezzanines are movable assets referred to in Article 335 of the spanish Civil Code: “all the items that can be transported from one place to another without detriment to the property to which they were attached are considered as movable assets”

Moreover, the article 334.3 of the same code excludes Tecrostar mezzanines from the immovable property concept defining the later ones as “everything attached to the property in a fixed manner, that can not be separated from it without breaking the matter or deteriorating the object…”


Is it necessary to protect the mezzanine against the fire?

Fire resistance of the materials included in Tecrostar Mezzanines

Tecrostar mezzanines are formed by several pieces of different materials and coatings, therefore the classification of the fire resistance (reaction to fire) is different depending on the material. This fire reaction classification of the construction products and building elements is defined in the european standard EN 13501-1, commonly called Euroclasses.

The classification of each material type used in Tecrostar mezzanines is indicated down below:

Steel pieces without treatment

A1

Steel pieces black-painted 9005 (polyester powder paint)

A-s1,d0

Steel pieces white-painted 9010 (polyester powder paint)

B-s2,d0

Boards of the supporting floor. Plywood board for structural usage CE2+ (UNE-EN 13986)

D-s2,d0

DLF-s1

 

Fire Stability of Tecrostar Mezzanines

Tecrostar metallic mezzanines have a bearing structure formed by columns, steel primary beams and steel secondary beams, as well as steel connectors and screws made of steel too. This structure is not endowed with neither any type of passive protection nor intumescent treatment. Because of that, a fire stability greater than the one provided by the steel on its own is not guaranteed (no longer than 10 minutes, according to the literature related to steel construction).

The fire stability requirement of a mezzanine during a certain time will be determined by the usage of it (above and under it). It is the responsibility of the owner to comply with the current legislation applicable in the town where the mezzanine is located. Depending on whether the mezzanine is installed in an industrial environment or in a domestic atmosphere, on its size, location, etc. the regulation can or not demand a certain fire stability to that bearing structure.

You can consult with Tecrostar technical department for further information.


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Other questions
And in the future, what I can do with my mezzanine: extend it, reuse it, resell it,..?

The mezzanine can be extended at any time using any of the available extensions, or can modify the height of it.

You can also resell it or reuse it in a different location with different dimensions thanks to its telescopic system. 


How can you help us?

Send us your three best photos of Tecrostar products once installed (or during their assembly process).

We may publish these images on our website and social media, so that other customers can explore the possibility of gaining extra space with TecroStar mezzanines.

SHARE YOUR EXPERIENCE WITH US

Your feedback helps us to improve TecroStar. Moreover, other customers can discover the qualities of the products through real reviews. There are three ways to do it:

  • In your TECROSTAR account you can post a review of the products you have purchased. Go to 'My reviews' and tell us about the items in your order.
  • We want to see how your mezzanine has turned out! Share your photos on social media and tag us.
  • Share your experience with Tecrostar. Post a review on Google.

Cancellation Policy

In case of exercising the cancellation right of the order, the customer should inform Tecrostar in advance via email to tecrostar@tecrostar.com or calling to our office within the customer service schedule. The name of the customer and the reference of the order should be provided.

  • If the cancellation is made before the order is dispatched, the full amount of the order will be refunded deducting the return costs corresponding to the selected payment method (if applicable).
  • If the cancellation is made after the expedition (the order has already left our facilities) and the customer has not received the merchandise yet, the amount of the order will be refunded deducting the costs incurred for that expedition, including the ones assumed by Tecrostar initially, and the return costs of the merchandise to our facilities. The costs generated by the return of the money depending on the selected payment method (if applicable) will be deducted as well.

The refund will be made with the same payment method as the order was paid unless the customer indicates a different alternative.

Tecrostar reserves the right to cancel the order if the payment is not made 30 days after it is placed.


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Technical Guarantee Section
Design and manufacturing process

Our production line is designed around quality standards, special attention being paid to safety and functionality. Being in close contact with our customers enables us to detect many improvements and new products and needs that help us to constantly improve.

Firstly, we study the market, analysing social needs and demands and observing existing products. Then, we consider the alternatives, as regards possible development options, from which we choose the most appropriate. To develop the idea, the suppliers involved and the schedule are considered.

The next step is the preliminary product design, outlining diagrams and plans, defining the preliminary characteristics and estimating costs. Next, we conduct a feasibility study and design the prototype. After that, the calculations and assembly are carried out, using the plans of the prototype and detailed drawings and the materials and finishes are selected. After these stages of the manufacturing process, the first product is tested to verify validation. If everything is correct, the prototype is requested, the technical and assembly documents are compiled, the prototype is tested and it is tested and assembled, any possible operation and assembly problems being noted.

A validation test is carried out again and, if all the conclusions are optimal, the product is standardised based on technical and commercial procedures. In the final phase of the process, the detailed drawings are prepared, the products are coded and the manuals are designed. The descriptions are then written up, the images are designed and the product videos are edited. Finally, the prices are set and it goes on sale.

Diseño entreplantas

Patents

The mezzanine systems manufactured by TECRO have legal backing on all levels of protection. In 2007 we acquired the Spanish patent TecroOne for our industrial structures. One year later, the TecroStar brand was born. The brands TECRO, TecroOne and TecroStar are currently entities registered in Europe.

In addition, Tecro Space S.L holds both the Spanish and international patents for manufacturing telescopic mezzanines. Similarly, like most companies who operate within the law, we have a series of duties and rights that if breached could lead to significant infractions and legal penalties.

Any user or customer can read our Privacy Policy, published on the website www.tecrostar.com/, which sets out the limits to using the information and images that appear in the aforementioned section. TECRO is also supported by a Team of Legal Advisors to guarantee the reliability and quality of our products.

Diseño entreplantas

Experience

TECRO's experience in all types of sectors guarantees a good result. Our story begins in 1999 as assemblers, assembling the products of storage system manufacturers. Over the last two decades we have created more than 350,000 m of surface area, making use of the height of our customers’ spaces.

Over the years we have developed projects for brands like Amazon, Primark, Seat-Volkswagen, BMW, Airbus, Kawasaki, Tuc Tuc, AR Sistemas, Harley Davidson, KTM Bizkaia, Ulma, Gas Monkey, Ead Casa, and others.

We are the only Spanish company dedicated to researching, designing and assembling portable high spaces for all kinds of purposes. We currently have distributors in Spain, France, Italy, Singapore and Hong Kong.

Instalación Tampa


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