Featured questions
At least two adults are required to install Tecrostar mezzanines, (they do not need to be DIY professionals). It is recommended to use safety equipment such as gloves, boots, etc., to avoid any accidents.
For the mezzanine floors in the L and XL range, a scaffolding or ladder system may be required for work at height and manual or electric lifting equipment for the primary beams, especially if the structure is over 3 m high. All other ranges are easily lifted by hand.
You will need the following tools to install the mezzanines: tape measure, a spanner set for nuts and bolts and a screwdriver (an electric screwdriver makes the job much easier), a spirit level, hammer, drill and a cutting tool for the board (handsaw, jigsaw, circular saw...).
No, you don’t. Our products are completely removable and reusable, therefore, they are considered as PERSONAL PROPERTY.
The mezzanines with an industrial usage require neither a building license for their assembly nor meeting the maximum constructed surface limits of the pavillion. As they are removable and hence personal property, they are subject to the same legal regime as the machinery, the racks, the vehicles, etc.
Yes. As they are manufactured with light steel profiles with a high yield point they are very light and the load per column is very low. The only restriction is the storage load on the mezzanine: instead of 200kg/m², it may be reduced to 800kg for the whole mezzanine.
A home with a concrete structure usually supports a point load of at least 200kg on a surface of 5x5cm. The T8 mezzanine weighs 199kg and the T15 mezzanine weighs 356kg, both weights are distributed over 4 columns.
You can install either of these two metal mezzanines in your home, provided that the load stored on them is limited. Ask Tecrostar about the specific features of your project.
Our technical team can facilitate you the task. Send us a sketch with your idea and we will develop 2d or 3d plans in order to see how it will be. Click here to contact us.
You can make aesthetic modifications, but any structural modification non approved by Tecrostar will be under customer’s responsibility.
To determine the delivery date, it is important to understand the various stages your order goes through, as well as the dispatch and shipping time concepts.
- When we receive your order request, we review it to check the compatibility between products (ranges, colours...).
Once we can verify that everything is correct, your order gets APPROVED (usually within 1 working day).
- As soon as we start preparing your order in the warehouse you will receive an automatic email. At this moment you can check that the status has changed to PROCESSING IN PROGRESS. This is when we carefully handle and package each product so that everything arrives in perfect condition.
Dispatch time corresponds to the period comprised from the order approval to the time this leaves our facilities, which depends on both our team and internal processes. We are committed to working towards keeping it to the possible minimum (5 working days).
-When everything is PREPARED AND READY TO BE SHIPPED, we hand over your order to the transport agency and the order status changes to SHIPPED.
We will send you an email where you will find useful information and recommendations about the delivery process.
As we distribute our products all over the world, we work with different transport companies external to Tecrostar. So that you can enjoy your order as soon as possible, we assess the available options and choose the fastest and with the best conditions offered in each case.
We do our best to give you a delivery estimate, but once the goods leave our premises, the shipping time depends solely on the carrier. Please note that there are external factors that may affect the shipping time, such as the geographical location, unforeseen weather conditions or Customs clearance procedures. As an example, transit time for Zone A countries usually varies from 3 to 7 working days.
For approximate shipping times to other countries please contact us.
If you choose the waterproof or RAL personalised colour options, please note that the delivery of your order will take longer as metal parts will need additional treating or painting.
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You can install a Tecrostar mezzanine without any construction work or special tools. You can install it yourself easily and safely. The most outstanding feature of the kits is that one structure can have multiple height, width and length configurations. They are mezzanines in kits, in modules, adjustable, extendable and customisable. The following demo videos show how they work.
You can increase the surface using the extension kits. Get these kits at the same time as your mezzanine or in the future, when you need more space.
These kits are height-adjustable as well and allow to multiply the surface of our mezzanine.
Our technical team can facilitate you the task. Send us a sketch with your idea and we will develop 2d or 3d plans in order to see how it will be. Click here to contact us.
We do not currently offer an on-site measurement service. However, we recommend you explore the Mr Assembler website, where you can find assemblers who do offer this service. In addition, their platform allows you to hire an assembly service for the products you need.
You can make aesthetic modifications, but any structural modification non approved by Tecrostar will be under customer’s responsibility.
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At Tecrostar we define the load evenly distributed per square metre. Therefore, the load capacity of mezzanines varies according to each model and its size. For detailed information on the load capacity of a particular mezzanine, we recommend consulting the corresponding technical datasheet.
In the case of some sturdier models, such as the XL Range, we also define the admissible concentrated point loads. These loads depend to a large extent on the board we use as the mezzanine floor, as it is the component that directly receives the load. Specific information on point loads can be found in the product description.
Steel parts such as frames, handrail posts and stair stringers are coated with an electrostatic polyester powder paint coating process for maximum adhesion, available in:
- White. Available from stock at no extra cost (RAL: 9016).
- Black. Available from stock at no extra cost (RAL: 9005).
- Any single-coat colour from the RAL range at additional cost and upon request. Please enquire about delivery times.
The mezzanines in the XL Range are available in:
- Yellow and black. Available from stock at no extra cost (RAL: 9005 and 1003).
- Any single-coat colour from the RAL range at an additional cost and upon request. Please enquire about delivery times.
This type of coating is perfect for indoor use. If you plan to install the mezzanine outdoors, we recommend consulting Can I install a Tecrostar mezzanine outdoors? This section contains information and recommendations to consider in order to improve its performance and durability.
Yes, the mezzanine floor is included.
For the S, M and L ranges we use 18 mm pine plywood structural panels, with tongue and groove joints on all four sides.
In the XL range, we use P5 HYDRO high-density particle board structural panels, with tongue and groove joints on all four sides and 35 mm thick.
If you want to install your mezzanine outdoors and take care of the floor, we recommend installing the Outdoor Decking. This product is placed over the flooring of the mezzanine, making it a suitable option for outdoor use. It is the ideal waterproof solution to protect the wood flooring and prolong the life of your outdoor mezzanine. In this way, you can create multifunctional spaces such as pergolas, porches, terraces or carports.
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- Lateral stairs
- Ladder
- Boat Ladder
- Truckle Bed Straight Stairs
- Industrial alternating tread stairs 63º
- Alternating tread stairs 62º
- Straight Stairs
- Spiral Stairs
- General Access Stairs 36º
- Public Access Stairs 30º
- Standard stairs with landing
- Standard Stairs
- Telescopic wooden Ladder
- Folding Stairs to wall 45º
- Folding Stairs to wall 54º
- Telescopic aluminium ladder
The stairs can be placed in different positions, increasing the possible configurations
- Exterior stairs, perpendicular to the mezzanine.
- Interior stairs. You will need a beam for interior stairs.
- Exterior stairs, parallel to the mezzanine. You will need a stair landing.
- A different placement to our mezzanines.
Yes, our stairs are compatible with other ranges, provided that the height of the staircase matches the height of the mezzanine or surface to be reached.
In our online shop you will find a wide range of staircase models with different heights. This allows you to choose the one that best suits your needs and specific height.
If you wish to install a staircase in XL mezzanines, it is necessary to purchase the Adapter for accessories, which will allow you to integrate it properly.
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No, they are not. However, there are other possible combinations between ranges, in which the performance and configuration of the standard product changes (see diagram).
Low railing:
Compatible with mezzanines of the S, M and L ranges. To go ahead with the installation, you must purchase one angular strut from the corresponding mezzanine range for each railing post.
Compatible with the mezzanines of the XL range. To go ahead with the installation, you must purchase one M/L angular strut and one Adapter for Accessories in Primary Beam XL for each railing post.
Loft bed railing S, Railing S, 4-Tubes railing S and Panel railing S:
Compatible with S range mezzanines: No additional accessories are required.
Compatible with the M and L range mezzanines: To go ahead with the installation, you must purchase one M/L angular strut for each railing post. Please note that the height of the handrail is reduced.
Compatible with the mezzanine of the XL range: To go ahead with the installation, you must purchase one M/L post clamp and one Adapter for Accessories in Primary Beam XL for each handrail post. Please note that the height of the railing is reduced.
Railing M, 4-Tubes railing M and Panel railing M:
These are not compatible with S range mezzanines.
Compatible with the M and L range mezzanines: No additional accessories are required.
Compatible with the XL range mezzanines: To go ahead with the installation, you must purchase one Adapter for Accessories in Primary Beam XL for each railing post.
Railing with safety skirting board L and Public use railing L:
These are not compatible with S range mezzanines.
Compatible with the M and L range mezzanines: No additional accessories are required.
Compatible with the XL range mezzanines: To go ahead with the installation, you must purchase one Adapter for Accessories in Primary Beam XL for each railing post.
Railing with safety skirting board XL:
These are not compatible with S range mezzanines.
Compatible with the M, L and XL range mezzanines: No additional accessories are required.
All TecroStar railings are designed for installation on our mezzanines. The Railing with safety skirting board XL is the most recommended for installation on other surfaces.
This is not recommended, as to cover a space with reduced height (i.e.: attics, irregular/low ceilings, etc.)
We recommend installing the Low Railing instead. This particular railing model will allow the height of the railing posts to be adjusted to the client's taste.
That depends. The railing kits are 2 meters long. You will have to calculate how many kits you need.
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Yes. They have the exact same specifications as the initial structure.
Yes, you can add an extension in the future. For example, you could add an extension and connect it to an existing mezzanine. It is not necessary to buy both structures at the same time
It is not possible to install an extension in a mezzanine from another range. The solution is to install two different mezzanines from different ranges side by side at the same height. In this case, you do not save on columns.
As long as the beams of both mezzanines have the same direction, you can extend the surface by using the flooring.
If, on the other hand, the beams of both structures do not follow the same pattern, you can install the flooring but not create a continuous surface. In this case the structures will function as independent mezzanines as the flooring will also have different directions. To create an aesthetic link between the two mezzanines, we recommend using vinyl flooring planks, carpet or any other material that provides continuity to the flooring.
At least two adults are required to install Tecrostar mezzanines, (they do not need to be DIY professionals). It is recommended to use safety equipment such as gloves, boots, etc., to avoid any accidents.
For the mezzanine floors in the L and XL range, a scaffolding or ladder system may be required for work at height and manual or electric lifting equipment for the primary beams, especially if the structure is over 3 m high. All other ranges are easily lifted by hand.
You will need the following tools to install the mezzanines: tape measure, a spanner set for nuts and bolts and a screwdriver (an electric screwdriver makes the job much easier), a spirit level, hammer, drill and a cutting tool for the board (handsaw, jigsaw, circular saw...).
Yes. As they are manufactured with light steel profiles with a high yield point they are very light and the load per column is very low. The only restriction is the storage load on the mezzanine: instead of 200kg/m², it may be reduced to 800kg for the whole mezzanine.
A home with a concrete structure usually supports a point load of at least 200kg on a surface of 5x5cm. The T8 mezzanine weighs 199kg and the T15 mezzanine weighs 356kg, both weights are distributed over 4 columns.
You can install either of these two metal mezzanines in your home, provided that the load stored on them is limited. Ask Tecrostar about the specific features of your project.
You can do it yourself with the help of a friend. It is easily installed in a few hours, depending on the product. The times are a guideline and for assembly only. You need to add the time it takes to measure up, move the components to the location, clean up, etc.
S Range:: 4-6 hours with 2 people
M Range: 8-10 hours with 2 people
L Range: 15-22 hours with 2 people
XL Range: 25-28 hours with 2 people
The time required for fitting accessories (ladders, handrails...) could vary between 2-8 hours depending on the quantity, as well as the type/model of accessory.
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The mezzanine floors are packed and shipped by an external agency in a lorry provided with a lifting platform, so that the boxes can be unloaded on the ground. The order will be delivered at street level to the address specified by the customer.
If there are access restrictions, there could be additional costs due to the necessity of transferring the merchandise to a smaller vehicle.
In order to deliver mezzanines XL, the delivery location should be accessible to a truck/long trailer (maximum mass admitted up to 36t). Should you think there is any kind of restriction, please contact us. The customer should take care of the merchandise unloading process. That unloading should be made from the lateral sides of the truck (this kind of truck does not have a back liftgate). We deliver the product packed with pallets at the bottom, so its unloading should be made preferably with a forklift.
At Tecrostar, we offer four types of boxes that are carefully designed to adapt to and protect the products. Depending on the products in your order, you will receive one or the other.
Mezzanine floors in the S, M and L range are shipped in the same type of box. The S and M mezzanines require one crate for each shipment. The L range, however, normally requires two crates.
The XL mezzanines are shipped in two boxes; one for the wooden elements and one for the steel elements.
The rest of the products (stairs, handrails and other items) are shipped in smaller boxes.
Tipo de caja
Length (mm)
Width (mm)
Height (mm)
Box for S, M and L
2390
1125
550
Wooden XL Box
3050
1205
710
Iron XL Box
2450
990
735
Small items Box
2350
320
230
*All mezzanine crates are shipped palletised.
Our logistics department packs the products with great care to optimise the space available inside the boxes. Sometimes, smaller products may share a box with mezzanines. In this way we make the most of the space and ensure that everything fits correctly.
Don't be alarmed by the total weight of the product, the components are light and manageable, so you can move them easily and take them up in the lift.The heaviest components are the primary beams from the L Range (39 kg), the rest of the ranges are considerably lighter (12kg).The floor panels are very light and fit in any lift. No component is more than 2.4m long and therefore, fits in most lifts.
However, it is important to mention that in the case of the XL range, some components may be a little heavier.
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For countries within the European Union applicable taxes are calculated and displayed at the end of the purchasing process, once you have entered your shipping address. These taxes will be based on your country's tax regulations and will be added to the total cost of your order.
The taxes applied will be those of the country of destination. In exceptional cases, European companies registered in the Register of Intra-Community Operators (ROI/VIES), with the exception of Spanish companies, will be exempt from paying taxes. For this regulation to be applicable, you must enter your identification number in the user profile in the shop.
Transactions made in non-EU countries are considered imports. In this case the import will be subject to VAT. This tax is payable when the goods arrive at customs (the tax is not payable in our shop at the time of purchase). The export will be DAP and the buyer/importer must also pay the corresponding customs duties.
It is important to note that when making international purchases destination country specific taxes or duties may apply that we cannot anticipate, as they vary according to local regulations and individual circumstances. We recommend that you check your country's customs and tax policies before making your purchase to better understand any possible charges that may apply.
In the case of sales to the Canary Islands, Ceuta and Melilla, the transaction is considered an export, so the operation is exempt from VAT and it is up to the buyer or recipient to pay the IGIC or IPSI of the imported product.
By default and immediately you can choose among different payment methods:
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Payment in advance: bank transfer 100% in advance.
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Credit card: don’t forget to check your daily credit limit before placing the order.
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PayPal: (2,4% surcharge) with the payment guarantee that offers this platform.
Additionally and if required, you can contact our team and enable these extra payment options:
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Companies: you can contact our administration department to ask for the payment methods for companies.
If you have received the order confirmation with its corresponding number, then your order is done correctly.
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No, you don’t. Our products are completely removable and reusable, therefore, they are considered as PERSONAL PROPERTY.
The mezzanines with an industrial usage require neither a building license for their assembly nor meeting the maximum constructed surface limits of the pavillion. As they are removable and hence personal property, they are subject to the same legal regime as the machinery, the racks, the vehicles, etc.
Tecrostar Mezzanines are movable assets referred to in Article 335 of the spanish Civil Code: “all the items that can be transported from one place to another without detriment to the property to which they were attached are considered as movable assets”
Moreover, the article 334.3 of the same code excludes Tecrostar mezzanines from the immovable property concept defining the later ones as “everything attached to the property in a fixed manner, that can not be separated from it without breaking the matter or deteriorating the object…”
There is no minimum legal height for the installation of our mezzanine as they are movable goods. It is the customer who has to decide the upper and lower height of the mezzanine.
The mezzanine can be extended at any time using any of the available extensions, or can modify the height of it.
You can also resell it or reuse it in a different location with different dimensions thanks to its telescopic system.
Send us your three best photos of Tecrostar products after installation and you will be able to choose one of these gifts.
We may publish these images on our website and social media, so that other customers can explore the possibility of gaining extra space with TecroStar mezzanines.
SHARE YOUR EXPERIENCE WITH US
Your feedback helps us to improve TecroStar. Moreover, other customers can discover the qualities of the products through real reviews. There are three ways to do it:
- In your TECROSTAR account you can post a review of the products you have purchased. Go to 'My reviews' and tell us about the items in your order.
- We want to see how your mezzanine has turned out! Share your photos on social media and tag us.
- Share your experience with Tecrostar. Post a review on Google.
Since 1999, our track record speaks for itself: quality, guarantee and commitment to you and our community. Before getting into your hands, each of our products undergoes rigorous testing to ensure it meets the highest standards. In addition, we carefully choose the best materials to assure durability.
We are so confident in the quality of our products and materials that many of them have extended warranty periods.
Below is detailed information about our warranties, the service life of our products and the different environmental conditions that can affect the materials.
At TecroStar, from our very beginnings we have been dedicated to assuring the highest quality standards in each of our products. We are proud to say that we are pioneers in the industry; we are the only Spanish company dedicated to researching, designing, manufacturing and installing removable mezzanines for all types of use.
During this time, we have maintained close contact with our community to identify areas for improvement, allowing us to tailor our products to their needs.
We design the products with the strictest European and international standards in mind, using Eurocodes EN 1990, EN 1991, EN 1993 and EN 1995 for the structures and other relevant regulations, such as ISO 14122, for ladders and accessories, along with other more specific local or national regulations. In addition, we apply various load and material safety coefficients to ensure the reliability and strength of our structures.
We conducted an initial feasibility study followed by a detailed design of the prototype. Then, we used various 3D mechanical design and structural calculation programmes. Finally, we installed and tested the prototype in our test area, looking for possible improvements before standardisation and publication.
In addition, we are proud to have patents that legally support our products both nationally and internationally, demonstrating our commitment to innovation and intellectual property protection.
Throughout these years, we have had the privilege of collaborating with customers from various industries. These include well-known names like Amazon, Primark, Seat-Volkswagen, BMW, Airbus, Kawasaki, Tuc Tuc, AR Sistemas, Harley Davidson, KTM Bizkaia, Ulma, Gas Monkey, Ead Casa and others.
We are proud to say that we have created more than 610,000 m2 of additional surface area, taking advantage of the height of our customers' spaces. More than 16,000 Tecrostar mezzanines sold are our guarantee.