This is how we ship our products
How do we send orders?
At our store, we ensure that your order arrives in perfect condition. We package the products as follows:
- Sturdy boxes: All our boxes are made from high-quality materials to protect your purchase.
- Palletised or with blocks: Each box is placed on a pallet or has special blocks. This facilitates handling with a trolley and prevents damage to the goods.
- Internal protection: Inside the box, all pieces are wrapped in protective material.
- Wrapped in film: All boxes are wrapped in plastic film, providing additional protection during transport.
Possible Damage During Shipping
During transportation, some minor damage to the packaging may occur. Don’t worry! This is completely normal and, in most cases, does not affect the goods inside. Here’s what you should keep in mind when receiving your order:
- Corners and Edges: These are the most vulnerable areas during transport and may incur some bumps. These superficial damages usually do not affect the product.
- Pallet or blocks: If your order includes these items, some may be broken. This is normal and often a natural wear from transport.
- Holes in the sides of the box: Boxes may have small holes, generally caused by the tines of the trolleys used to move the goods. These could indicate a significant damage that might have affected the contents.
Order Inspection
Now that you know what can happen during transport, here are some tips on how to inspect your order.
Keep in mind that sometimes the packaging may show "superficial" damage that does not imply deterioration of the products. If you believe the damage has affected the goods, or that the packaging did not adequately protect your order, please check our incident policy. There you will find the different options available to resolve any issues.
In the following photos, the vulnerable areas are marked with arrows:
IMPORTANT! Check all sides of the box, including the bottom.
We recommend that upon receiving your order, you follow the instructions on the sticker and inspect each piece to ensure everything is in perfect condition.
What to do if there is a problem?
If you notice any damage to the packaging or are unsure what to do when receiving your order, we recommend checking our incident policy. There you will find clear instructions on the steps to take to report problems and resolve any issues.
We are here to help you and ensure that your shopping experience is the best it can be. Thank you for trusting us!