Contact

SCHEDULE:

MONDAY TO FRIDAY

7:00 - 15:00, UTC+1

ESP:

0034 941 300 390

FRA:

01 86 26 16 28

DEU:

030 40817 2882

GBR:

020 3695 5553

SGP:

65 9387 0282

USA:

(646) 569 9048

MAIL:

tecrostar@tecrostar.com

ADDRESS:

Tecro Space S.L., Finca Los Prados S/N
Villalobar de Rioja
26256 (La Rioja) España

WRITE TO US!

Send us your plans or any questions you may have and we will get back to you as soon as possible.

No selected file Choose file

Your privacy is important to us. At Tecro we are committed to protecting your personal data and using it responsibly. Our Privacy Policy explains how we collect, use and protect your personal data.

NEED MORE INFORMATION?

Check our frequently asked questions for a quick solution or chat with our team during business hours.

FAQs

LIVE CHAT

Customer service in four languages!

We want you to feel at home. Call us and choose the language in which you feel comfortable:

Spanish

English

French

German

My account

Manage orders and other data in your customer area

My account

Quotation

Get a free, no-obligation, personalised quote.

Request quotation

Gallery

Get inspired by photos of real projects from other clients

View gallery

Shipping and Delivery

Detailed information on the shipping and delivery processes.

View shipping conditions

Price and Payment Methods

Details of the prices and payment methods available.

More information

Cancellation and Refund

Easily manage your cancellations and refunds with no hassle.

View cancellation policy

How to contact Tecrostar easily

At Tecrostar, we want to make it easy for you. If you are considering installing a loft, a staircase, or have any questions about our modular products, you can talk directly to our team here.

There are several ways to do this: by phone, email, chat, or WhatsApp. The important thing is that you find the way that works best for you to resolve your query as quickly as possible.

Multilingual support for customers worldwide

We work with people from many countries, so we provide support in Spanish, English, French, and German. No matter where you write to us from, we will assist you in your preferred language.

Our team is ready to answer technical questions as well as questions about orders or shipments. We want you to feel comfortable from the first contact.

Find quick answers in our FAQs

You may find the answer you're looking for in our FAQs. There, we answer the most common questions about measurements, assembly, shipping, returns, and much more.

We encourage you to take a look. It's quick and can save you time.

Phone, email, chat, or WhatsApp: you choose

Tecrostar offers you different ways to contact us to suit your preferences:

Direct phone number: for immediate assistance.
Email: ideal for technical queries or quotes.
Live chat: available during business hours to help you instantly.
WhatsApp: for quick answers wherever you are.

Cookie name	Provider	Purpose	Expiry
cookiesplus	www.tecrostar.com	Stores your cookie preferences.	1 year
PHPSESSID	www.tecrostar.com	This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.	Session
PrestaShop-#	www.tecrostar.com	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	6000 hours
test_cookie	Doubleclick.net	Check for cookies user permission	15 minutes

Cookie name	Provider	Purpose	Expiry
AEC	Google	‘AEC’ cookies ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge	2 years
arlsf_c	Live Sales Popup	Sales popup user tracking	Session
arlsf_key	Tecrostar	Sales popup user tracking	1 day
SOCS	Google	Store user cookie choices	13 months

Cookie name	Provider	Purpose	Expiry
TawkConnectionTime	www.tecrostar.com	Allows the website to recognise the visitor, in order to optimize the chat-box functionality.	Session
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_ga_#	Google	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	2 years
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day
_hjSessionUser_#	Hotjar	Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	1 year
_hjSession_#	Hotjar	A cookie that holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session.	session

Cookie name	Provider	Purpose	Expiry
ads/ga-audiences	Google	These cookies are used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.	Session
twk_*	Tawk	Tawk session data	Session
twk_uuid_*	Tawk	Tawk session data	At least one session
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
_gcl_au	Google	It takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.	Persistent
__Secure-ENID	Google	Builds a profile of website visitor interests to show relevant and personalized ads through retargeting.	2 years

Cart

GALLERY

MEZZANINES

STAIRS

CONTACT

SCHEDULE:

MONDAY TO FRIDAY

7:00 - 15:00, UTC+1

ESP:

FRA:

DEU:

GBR:

SGP:

USA:

MAIL:

ADDRESS:

WRITE TO US!

NEED MORE INFORMATION?

Customer service in four languages!

Spanish

English

French

German

My account

Quotation

Gallery

Shipping and Delivery

Price and Payment Methods

Cancellation and Refund

How to contact Tecrostar easily

Multilingual support for customers worldwide

Find quick answers in our FAQs

Phone, email, chat, or WhatsApp: you choose

We're here to help