Privacy Policy
At Tecro, protecting your personal information is a priority, and we are committed to using your information in a transparent and secure manner. The following describes how we collect, use and protect the information you provide to us when you visit our website www.tecrostar.com and use our services. If you have any questions or concerns about our privacy policy, please do not hesitate to contact us at tecrostar@tecrostar.com.
1. WHO IS THE CONTROLLER OF YOUR PERSONAL DATA?
The entity that is responsible for the processing of your personal data when you purchase or interact with us is TECRO SPACE S.L.
Postal address: Finca Los Prados S/N. Villalobar de Rioja. 26256 (La Rioja) Spain
Telephone: 941 300 390
E-mail: tecrostar@tecrostar.com
2. WHAT TYPES AND CATEGORIES OF PERSONAL DATA DO WE PROCESS?
The categories of data we will need are classified as follows:
- Identification and professional contact data.
- Invoicing and payment data.
- Connection and navigation data.
Within each of these categories are the following types of data that we are going to ask you for or that you are going to provide us with at some point in our relationship:
Identification and professional contact data. Name and surname, ID number, postal address, delivery address, date of birth, telephone number and e-mail address. If you are a company, we will need your company name, registered office, VAT number and professional contact details. It may happen that you provide us with details of third parties with whom you have some kind of relationship. In this case, we will process the data because we understand that you have notified these third parties that you are going to provide us with their data and have referred them to this privacy policy so that they are aware of how we process their data.
Billing and payment information. Billing address, current account number and bank details. Data necessary to make and complete an invoice. In the specific case of companies in compliance with tax obligations, it is mandatory to have a NIF/CIF in order to complete the invoice. Payment or card details are not stored or collected in our systems, but are sent encrypted directly through the payment gateway to the payment service provider.
Connection data, browsing. In this case we may have access to your device's IP address and device identifier and metadata.
We would appreciate it if the data you provide us with is up to date and accurate. In the event that the data you provide is false, incomplete, inaccurate or not up to date, Tecro reserves the right to terminate the contracted services or any other contract entered into.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
We will process your personal data for different purposes depending on your relationship or interaction with us. We have identified the following purposes:
3.1. Product sales.
We use your data to manage purchase orders placed through our different sales channels, whether in our physical shop, online, by phone, WhatsApp.
We communicate with you in relation to your purchases and use data about the use of our channels to improve our interaction with customers.
In addition, we handle payments and billing for purchases, and in the case of card payments, we perform automated fraud checks. We also offer our customers the possibility to view an overview of their purchases and tickets in their customer area on our website.
We conduct quality surveys on purchased products to improve our services and meet the needs of our customers.
3.2. Tecro Services.
We process your personal data when you request our services for a number of specific purposes:
When you contract a service with us, be it installation, assembly, transport, planning or specialist advice, among others, we use your data to manage and coordinate the provision of the service. We also use your data to make appointments and contact you in relation to the services you have requested, either by telephone, email or WhatsApp.
We manage payments related to the services and deal with any queries you may have about our products or services through various Tecro communication channels. We prepare and send the corresponding invoices and, if you have a profile on our website, you will be able to see a summary of your purchases and tickets in your customer area.
We carry out quality surveys on the contracted services to improve our offer and we design stays using the available tools, allowing you to save your personalised designs.
3.3. Customer Service.
When you contact us through our Tecro Customer Service, either by phone, email or other means of communication enabled by TecroSpace S.L., we process your data for various purposes related to the management and attention of your requests, returns or complaints, as well as to respond to your queries.
We also use your data to send you invoices and to contact you in the event of a security warning about our products or to carry out security research.
3.4. Contest, sweepstakes or event.
When you participate in contests, sweepstakes, events or other promotional activities organized by Tecro, we use your information to confirm your attendance at the event, send reminders about the date and time of the event, and contact you if you are a winner of a contest or sweepstakes.
3.5. Customer photos
At Tecro, we value the participation of our customers and their experience with our products and services. If you choose to share photos or testimonials with us through our online platforms, such as social media or our website, we may use these photos or testimonials in our communications, marketing and promotions.
By sharing content with Tecro, you agree that we may use these images or comments to showcase our customer experience and promote our products and services. We will always respect your privacy and will only use your photos and testimonials in accordance with our privacy policy.
If you wish to withdraw your consent to the use of your photos or testimonials, please contact us through our customer service channels.
3.6. Social media.
We use our social media channels as a means of direct communication with our customers and followers. When you interact with us by sending direct messages or mentioning our brand on public profiles, we may process your personal data to respond to your queries or comments.
In addition, we actively monitor public mentions of our brand on social media to better understand our customers' opinions and perceptions.
Please note that when you interact with us through our social media channels, your personal data may be subject to the privacy policies and terms of service of the relevant platforms.
3.7. Commercial Communications.
If you authorise us, or if you are a customer and have not opted out of receiving marketing communications, we will process your data to send you electronic advertising that is tailored to your interests and profile.
The marketing communications you receive will be based on information obtained from your purchases, the data you have provided to us and your behaviour on our website. This includes saved shopping lists or schedules, reminders of items you added to your cart but did not purchase, information about products of interest, and reminders to make purchases if you have been inactive for a period of time on Tecro.
We use cookies and tracking pixels in our email communications. These pixels allow us to know whether you have opened our emails and to collect information about your interaction, such as time of access, browser type and IP address. You can learn more about how we manage these technologies in our policy on cookies and similar technologies.
If you wish to opt out of receiving these personalised marketing communications, you can manage your preferences at any time. For more details on how we protect your privacy and manage your personal data, please see our Cookie Policy.
3.8. Analytics. Conducting internal analytics.
We conduct internal analytics to better understand product and service demands, identify areas for improvement and improve our channels. We use aggregated data for socio-demographic analysis based on purchases and other sources, to conduct research and to tailor our marketing activity. These analyses help us to understand the overall customer interaction with Tecro, assess satisfaction and identify opportunities for improvement.
3.9. Product safety monitoring.
We conduct product safety monitoring and may contact you, using the data available in our databases, to inform you about any safety-related issues related to our products, in compliance with applicable regulations.
3.10. Contact.
When you contact us, either through the means provided by Tecro or directly at our premises, whether as a customer or not, and provide us with your details, we will use them to manage and deal with your requests or queries, communicate with you regarding your requests or queries, and refer your request or query to the relevant customer service department.
4. WHAT IS THE LEGAL BASIS FOR PROCESSING?
Tecro processes personal data on various legal bases depending on the nature and purpose of the processing:
4.1. Sale of products:
The processing of data to manage purchases made through the different channels of Tecro, including the management of orders, payments, shipments, issuance of invoices and related communications, is based on the execution of the contract between Tecro and the customer.
4.2. Tecro Services:
The processing of data for the provision of services such as installation, assembly, transport, planning, advice, among others, is based on the execution of the contract between Tecro and the customer or on the explicit consent of the customer to the provision of these services.
4.3. Customer Service:
The processing of data to manage and deal with queries, complaints, requests or requests for information is based on Tecro's legitimate interest in offering a quality service to the customer and resolving their concerns.
4.4. Competition, prize draw or event:
The processing of data related to participation in contests, sweepstakes or events is based on the participant's explicit consent to such promotional activities.
4.5. Social networking:
Data processing in social networking environments is carried out on the basis of the user's consent when interacting directly with Tecro through direct messages or public mentions.
4.6. Commercial Communications:
The sending of commercial communications by electronic means is carried out based on the express consent of the customer or in the case of existing customers, based on Tecro's legitimate interest in informing about similar products and services.
4.7. Analytics. Internal analysis:
Internal analysis of data for statistical and continuous improvement purposes is based on Tecro's legitimate interest in evaluating and improving its services and operations.
4.8. Contact:
The processing of data when contacting Tecro by any authorised means is based on the legitimate interest of the company to attend to and manage the queries, requests or communications received.
This data processing is carried out in accordance with the legal provisions in force, guaranteeing at all times the respect and protection of the privacy and rights of the interested parties.
5. WHO DO WE SHARE YOUR PERSONAL DATA WITH? WHO DO WE COLLABORATE WITH?
At Tecro, we share your personal data with third parties only in the necessary circumstances and on the appropriate legal basis. The types of recipients with whom we may share your data include:
- Service providers: We work with third-party service providers who help us manage and execute certain aspects of our business operations, such as transportation, logistics, payment, digital marketing and information technology services. These providers are contractually obliged to use your information only in accordance with our instructions and in a secure manner.
- Financial institutions: We share information with financial institutions to process payments and transactions related to your purchases and contracted services.
- Authorities and legal bodies: Where required and permitted by law, we may share information with governmental authorities, regulators or legal bodies to comply with legal obligations, respond to valid legal requests or protect our legal rights.
- Contest or event participants: When you participate in contests, sweepstakes or events organised by Tecro, we may share certain personal information with other participants, subject to the rules and terms of the event.
- Group companies: In some cases, we share data within Tecro group companies for internal administrative purposes, such as centralised data management and analysis.
- Third party partners: We may share data with third parties with whom we collaborate to offer joint services or special promotions, provided that we have your consent or on the basis of our legitimate business activities.
In all of the above circumstances, we ensure that your personal data is handled securely and in accordance with applicable data protection laws. Your data will not be sold or transferred to unauthorised third parties for marketing purposes without your explicit consent.
6. DO WE PASS DATA TO THIRD PARTIES FOR MARKETING PURPOSES?
At Tecro, we do not pass on or sell your personal data to third parties for marketing purposes without your explicit consent. We value your privacy and are committed to protecting your personal data in accordance with applicable data protection laws. Any communication of your personal data to third parties is only done when necessary to comply with legal obligations, to provide contracted services or when we have your express consent.
We use the services of providers domiciled outside the European Economic Area, which is an international transfer of Data, the providers we use are subscribed to the EU-US Data Privacy Framework, you can consult their Privacy conditions and are Google Microsoft, WhatsApp and various RRSS.
7. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
At Tecro, we keep your personal data for the time necessary to fulfil the purposes for which it was collected, as well as to comply with our legal and regulatory obligations. The period for which we retain your data may vary depending on the nature of the information and applicable legal requirements.
Once we no longer need your personal data for the specific purposes for which it was collected, we will securely delete it or anonymise it for statistical or analytical purposes, provided that we are not required to retain it for a further period for legal or regulatory reasons.
8. DO YOU KNOW YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA?
At Tecro, we recognise the importance of your rights in relation to your personal data. Below is a summary of your privacy rights:
- Right of Access: You have the right to request information about the personal data we hold about you and to obtain a copy of that data.
- Right of Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
- Right of Erasure: In certain circumstances, you may request that we delete your personal data from our records.
- Right to object: You have the right to object to the processing of your personal data in certain situations, such as direct marketing.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: In certain cases, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: If we have obtained your consent to process your personal data, you may withdraw that consent at any time.
- Right to File a Complaint: If you believe that your privacy rights have been infringed, you have the right to file a complaint with the Spanish Data Protection Agency, through its postal address: C/ Jorge Juan, 6, C.P. 28001, Madrid (Spain) or its website www.aepd.es.
If you wish to exercise any of these rights or obtain more information about how we process them, please contact us at tecrostar@tecrostar.com.
9. CAN THIS PRIVACY POLICY BE CHANGED?
Yes, Tecro understands the importance of keeping our privacy policy up to date to reflect changes in data protection laws and our business practices. This privacy policy is effective as of 16/05/2023. We encourage you to review this policy periodically to be aware of any updates.