Return policy

If you have already received your merchandise, you can return all or some of the items within 14 calendar days of you receiving the merchandise*. The return procedure is the following:

  1. To return the merchandise email us to tecrostar@tecrostar.comindicating your name and the reference of your order.
  2. The order should arrive to Tecrostar facilities before the refund is made. The customer should handle the return process of the material to our facilities and assume the costs of the transport service. It is also possible to request a pick-up quote; in this case Tecrostar will take charge of the pick-up and shipping to Tecrostar facilities provided that the merchandise is packed inside the original package in good conditions, perfectly wrapped and secured to avoid any damage during the shipping. The customer should pay the amount quoted before the pick-up. In any other situation, contact us.
  3. If the merchandise is in perfect conditions, the total amount will be refunded deducting the costs of the initial shipping to customer’s address assumed by Tecrostar, as well as the costs generated by the return of the money depending on the selected payment method (if applicable).
  4. If the merchandise is damaged, incomplete or some of the items cannot be reused due to their normal use (cut or drilled floor boards, for instance) the total amount of the order will be refunded deducting the aspects listed above and, furthermore, the decrease in the value of the products because they are in bad conditions or incomplete.

The refund will be made with the same payment method as the order was paid unless the customer indicates a different alternative.

* The products painted with a personalized colour cannot be returned as they are custom-made products.

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