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In case of exercising the cancellation right of the order, the customer should inform Tecrostar in advance via email to [email protected] or calling to our office within the customer service schedule. The name of the customer and the reference of the order should be provided.
If the cancellation is made before the order is dispatched, the full amount of the order will be refunded deducting the return costs corresponding to the selected payment method (if applicable).
If the cancellation is made after the expedition (the order has already left our facilities) and the customer has not received the merchandise yet, the amount of the order will be refunded deducting the costs incurred for that expedition, including the ones assumed by Tecrostar initially, and the return costs of the merchandise to our facilities. The costs generated by the return of the money depending on the selected payment method (if applicable) will be deducted as well.
The refund will be made with the same payment method as the order was paid unless the customer indicates a different alternative.
Tecrostar reserves the right to cancel the order if the payment is not made 30 days after it is placed.
If you have already received your merchandise, you can return all or some of the items within 14 calendar days of you receiving the merchandise*. The return procedure is the following:
The refund will be made with the same payment method as the order was paid unless the customer indicates a different alternative.
* The products painted with a personalized colour cannot be returned as they are custom-made products.
It is the responsibility of the customer to check that the order is free from damages or material loss. In occasion of damages or losses, the complaint period is 7 days from the delivery date. The customer should submit a descriptive written statement and photographs showing any noticeable damage or incident, when applicable. The written statement could be submitted in person in Tecro facilities or sending an email to [email protected]